❓ Questions & Answers
mtl97 FAQ — Answers to all your questions
Deposits, withdrawals, playing on mobile and account security — this page clearly answers the questions players ask most.
Frequently asked questions from players
Whether you're playing on mtl97 for the first time or have been playing for a while, questions about payments, technical issues and security can come up. This FAQ page covers four main topics — withdrawals, deposits, playing on mobile and personal data protection — organised by category. After reading, if anything is still unclear, you can contact the support team directly.
Questions & Answers
How to Withdraw
Yes, withdrawals are sent only to the player's own KBZPay, Wave Money, AYA Pay, or CB Pay account. Transfers to another person's wallet are not allowed for security reasons. To keep withdrawals smooth, make sure the name on your registered account matches the name on your wallet.
Withdrawals are normally processed within 10 to 45 minutes of your request. This is mtl97's standard processing time and should be completed within that window unless there are network issues or banking complications. If it takes longer than usual, contact the support team.
You must meet the wagering requirement before bonus funds can be withdrawn. For example — if you deposit 20,000 Ks and receive a 24,000 Ks bonus, you must wager the 24,000 Ks bonus amount 10 times — meaning you need to place bets totalling 240,000 Ks — before any winnings from that bonus can be withdrawn.
Common reasons for a withdrawal being held include: wallet name mismatch, incomplete KYC information, wagering requirement not yet met, or network issues. If more than 45 minutes have passed, contact the support team via Live Chat and provide your transaction ID — it will be checked as quickly as possible.
The minimum withdrawal amount at mtl97 is 20,000 Ks. Requests below this amount cannot be processed. This 20,000 Ks limit applies equally regardless of which payment method you use — KBZPay, Wave Money, AYA Pay, or CB Pay.
Deposit Questions
Log in to mtl97 and select the amount you want to deposit, then choose KBZPay as your payment method. Copy mtl97's KBZPay number, open the KBZPay app, and transfer the funds. Enter the correct amount and reference as requested, then submit your screenshot — your balance will be topped up within minutes.
If your balance hasn't updated more than 10 minutes after depositing, prepare your transfer transaction ID, amount, deposit time, and screenshot, then contact the support team via Live Chat. Deposits made from your own verified wallet are checked and cleared as quickly as possible.
Yes. Wave Money is one of the accepted payment methods at mtl97. Just like KBZPay, transfer the funds through the Wave Money app and submit your screenshot and transaction ID. The process is smoother when your Wave Money phone number matches the phone number registered on your account.
The minimum deposit at mtl97 is 3,000 Ks, and this limit applies equally across all payment methods — KBZPay, Wave Money, AYA Pay, and CB Pay. Please note that transfers below 3,000 Ks may take longer to verify.
Yes. mtl97 accepts both AYA Pay and CB Pay for both deposits and withdrawals. These four methods — KBZPay, Wave Money, AYA Pay, CB Pay — are all supported for the convenience of players in Myanmar. Whichever method you use, the minimum deposit starts at 3,000 Ks.
Playing on Mobile
Yes. You can access and play mtl97 directly from your phone browser — Chrome, Safari, or Firefox — with no app download needed. The website automatically adjusts to your mobile screen size, so you get a clean playing experience. All games run smoothly as long as your data connection is stable.
First, clear your browser cache and cookies — in Chrome you can do this via Settings › Privacy › Clear browsing data — then reload the site. If the issue persists, try switching from Wi-Fi to mobile data or the other way around. If none of these work, contact us via Live Chat.
Android users can open Chrome browser, tap the menu (three-dot icon) and select "Add to Home screen". iPhone users can open Safari, tap the share icon and select "Add to Home Screen". This places an app-like icon on your home screen without needing to download an app.
When your connection drops, the game session is already recorded on the server. Once you reconnect and return to the game, you can continue from where you left off. If you have any questions about results, contact us via Live Chat and we can check your game log.
mtl97 works on Android phones, iPhone, iPad, Android tablets and desktop computers (Windows, macOS) — any device with a modern browser. No special app download is needed; you can access all games through your browser.
Security & Personal Data
Never share your OTP code with anyone, under any circumstances. mtl97 support staff will never ask for your OTP code. Reject any message asking for your OTP immediately — this is a common method used by people attempting to access your account without permission.
Always check that the URL bar shows https://mtl97.vip and that there is a lock icon. Similar-looking domains with mixed characters or extra words (e.g. mtl97-app.net, mtl97login.com) are not official sites. Never enter your username, password or any financial information on those sites.
Yes. You can enable two-step verification (2FA) in your account settings and link it to your phone number or an authenticator app. With 2FA turned on, even if your password is leaked, anyone trying to log in from an unrecognised location will still need to pass a second check, making your account more secure.
mtl97 uses SSL encryption to protect all personal data and financial transactions you send. Player data is never sold or shared with third parties, and is stored in accordance with our privacy policy. You can read the full details on the Privacy Policy page.
If you see game activity, withdrawals or login records you did not make, change your password immediately and notify the support team via Live Chat. The team can temporarily lock the account and investigate, and can assist with account recovery if needed. Support is available 24/7, so you can reach us at any time.
Need more help?
If you have a question not covered in this FAQ, the mtl97 support team is available 24-hour Live Chat in Burmese, and you can also reach us by email. We're here to help without any hassle.
24-Hour Live Chat — directly on the website